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FAQ

Q: How does this all work? I'M SO CONFUSED!

A: Hi! We're here to help. Here are step by step instructions for each portrait style to help you.

Q: What currency is your website in?

A: Our website is in USD. 

Q: Aren't you in Canada?

A: Yes. But most of our customers are in the USA! Here in Canada we're used to converting USD to CAD but not so for our American friends. This makes it easier for the bulk of our customers to understand our pricing.

Q: Do you charge taxes?

A: As a business located in Quebec, Canada we charge the applicable sales tax to Canadian residents. We also charge VAT on UK-bound orders valued at under £135, per new regulations since Brexit.

Q: Can you make me a portrait for tomorrow?

A: Most likely no. We quote a turnaround time of 1 week for your portrait to be made and emailed to you, plus production time for physical items, and transit time if they're shipping to you. Good things come to those who wait! Here's additional info on our turnaround time and shipping policies.

Q: Can you make me a super custom portrait with my own photos?

A: Yes! Purchase this item and follow the steps to email us.

Q: Tell me more about your prints.

A: Our 8.5" x 11" and 12" x 18" prints are printed in-house with archival pigment inks on 100 lb cover weight card stock. 

Q: I JUST HAVE SO MANY QUESTIONS!

A: We're here for you. Shoot us an email at info@stayhomeclub.us and we'll do our best to get you the info you need!