Need help? Click here any time for instructions!

How To

This page is to help you understand the step by step process to building your custom portrait. Follow the instructions below before you check out and you'll be golden!

STEP 1: Format your Portrait.

In the header of the website you'll see links for 3 steps. Click "1. Format your Portrait" (If you're on mobile, just tap the 3 bars at the top to open up this menu!)

In the Portrait, you'll see a mockup area (left side of your computer screen, or top of the page for mobile) as well as an area with your options (right side of computer screens, underneath the mockup on mobile!)
As you work your way through the options you'll first select the final output for your portrait. This can be either a digital file or a physical print (which also includes the digital file!) 
You'll also select orientation of your portrait (horizontal or vertical), number of characters for your portrait (this number should include all humans and pets) as well as your text. Use the drop down menus to make your choices. If you select "custom text" a field will appear for you to enter that in.
As you click through the tabs, you'll be given the option of including special placement requests and then shown a summary of this element of your print. When you're sure everything is correct, click the "finalize" button to add the element to your cart.

STEP 2: Customize your Characters.

In the header of the website you'll see links for 3 steps. Click "2. Customize your Characters"
You'll be taken to a collection page showing options for Humans, Cats, Dogs and Other Species. You'll be individually customizing each character for your portrait, so click whichever character type you'd like to customize first!
Within the character customization page you'll see your mockup and options like in Step 1. The characters each have lots of different options to make their appearance exactly as you'd like it! Use the "more options" button to move through all your available options for each character. As before, you'll have the ability to add special requests and see a summary of your choices before you finalize the element. Once you're ready, click finalize to add the character to your cart. You'll repeat this step for as many characters as you included in your portrait.

STEP 3: Order Additional Products

This step is *optional* - if you don't choose any additional products, you'll receive whichever product you selected in Step 1.
 If you'd like to add physical products to your order, find Step 3 in the menu bar:
This is also where you can order additional formatting for digital files should you want to upload them elsewhere and need a bit of help. 
Aside from our paper prints and greeting cards, these items are all produced by manufacturing partners, so they come with some additional turnaround time. Partner products unfortunately do not ship overseas at this time.