Timing, Shipping & Support
Turnaround Time
For each order placed, our designer must compile the portrait by hand and then format it for any products you've purchased. This can take time, and we currently quote a 1 week turnaround (from the time the order is placed until the time you receive your digital file) on regular portraits and 3 week turnaround on "fully custom" portraits. Blankets incur additional turnaroung time: up to 2 weeks for US orders, up to 5 for Canada / INTL orders.
Once you approve your digital file, any prints you've ordered will print and ship as quickly as we can make it happen!
Shipping rates & info:
USA:
Digital files : FREE (duh!)
Prints: FREE via USPS first class / upgrade to Priority Mail for $5
Print Hangers: $5 via USPS First Class or $10 via USPS Priority Mail
Blankets: FREE via USPS Priority Mail (shipped directly from our manufacturer within 2 weeks of portrait completion).
CANADA:
Digital files : FREE (duh!)
Prints: $5 via Canada Post Expedited Parcel
Print Hangers: $8 via Canada Post Expedited Parcel
Blankets: FREE via Canada Post Expedited Parcel, shipped within 5 weeks of portrait completion
INTERNATIONAL:
Digital files : FREE (duh!)
Prints: $5 via USPS First Class International
Print Hangers: $10 via USPS First Class International
Blankets: $45 via USPS First Class International or $60 via DHL Express Worldwide, shipped within 5 weeks of portrait completion
Don't wanna wait for shipping? Choose our "digital file only" option so you can bring it to a local printer or upload it to an online service! We have a list of suggested websites for companies that print cool stuff here.
Support
If you have a question about our products or your order, please don't hesitate to reach out to info@stayhomeclub.us and we will do our best to help you out!