Timing, Shipping & Support
For each order placed, our designer must compile the portrait by hand and then format it for any products you've purchased. This can take time, and we quote a 2.5 week turnaround from the time the order is placed until the time you receive your digital file. Some outsourced products require a longer turnaround time as they need to be manufactured. Here's a list of the total turnaround time for each product *before* shipping:
- Digital file only: 2 weeks
- 12" x 18" Print: 2 weeks
- Greeting card: 2 weeks
- A4 Gicleée print (UK & Europe): 2.5 weeks
- Pillow Cover - 3-4 weeks
- Notebook - 3-4 weeks
- Zipper Pouch - 3-4 weeks
We offer free shipping on all products. Note that most products are currently only available to ship within Canada and the USA. The exception is our outsourced A4 Giclée prints which only ship to the UK & Europe, which can be selected when you're formatting your portrait. Live elsewhere? Choose our "digital file only" option so you can bring it to a local printer or upload it to an online service! We have a list of suggested websites for companies that print cool stuff here.
In-house products and outsourced products will ship separately from each other even if they are part of the same order.
All items are shipped to US destinations via USPS First Class mail or Priority mail when required due to weight. Our default shipping can be upgraded to Priority for $5. Please note that this does not speed up the production time, only the transit time.
All items are shipped to Canadian destinations by Canada Post. Larger items will ship via Expedited Parcel with tracking, however small items such as a greeting card or single notebook will ship as letter mail with a stamp - this does not include tracking and usually takes under 2 weeks, however they've been known to take as long as 4-5 weeks in transit. These parcels can be upgraded to expedited parcel so they include tracking and more accurate timing for $5.
If you have a question about our products or your order, please don't hesitate to reach out to firstname.lastname@example.org and we will do our best to help you out!